Refund policy
Risus Wear - Return & Refund Policy
At Risus Wear, your satisfaction matters. Since our products are made-to-order using Printify’s fulfillment services, our return and refund policy is based on their guidelines.
We do not accept returns or exchanges for:
- Buyer’s remorse (e.g., change of mind)
- Ordering the wrong size or color
We do offer free replacements for:
- Items that arrive damaged
- Printing or manufacturing errors
- Incorrect items received
To request a replacement:
- Contact us at [YourEmail@example.com] within 30 days of receiving your order
- Include your order number and clear photos of the issue
Please note:
- Requests made after 30 days cannot be processed
- We do not require you to return the defective item
We’re here to help, and we’ll do our best to make things right. Thank you for supporting Risus Wear!
What if my order was marked as delivered but I didn’t receive it?
Once your order is marked as “delivered” by the shipping carrier, we are no longer able to guarantee its arrival, as Printify considers the order fulfilled.
However, we understand how frustrating this can be. That’s why we offer a one-time courtesy replacement for orders that are marked as delivered but not received.
To request a courtesy replacement:
- Please contact us within 5 business days of the delivery notification.
- Confirm your shipping address.
- Let us know whether you’ve checked with neighbors, household members, or your local post office.
We want you to feel confident shopping with Risus Wear — and we’re here to help whenever possible.